It’s been a year since lockdown. No doubt many will be reflecting on a year of change. A year ago, we (Inside Track) were in the latter stages of feeding-back on an evaluation of the Academy programmes in the five rugby regions in Wales. Then coronavirus hit and...

I’m always curious to know the ‘value’ of learning. More specifically, the ‘value’ to a business when it invests in developing its people.

How do you improve efficiency, consistently deliver a quality product, ensure accountability to task and increase productivity?

I was on the bike and having some thinking time. What don’t we know? How do we get to know the things that we don’t know about?

Regardless of the sector, understanding your customers is critical to business success.

It may be the start of a Lions summer, but don’t forget that amazing finish to the end of the domestic season in England